IT FAQ's

Information Technology FAQ's

What is my KVCC user name and/or password?

Your KVCC user name is your first initial, last name, and last 4 digits of your Valley ID number. For example, John Smith's Valley ID Number is V0011234. John's user name would be jsmith1234. Your default password should be your 6-digit birth date (MMDDYY). You may change it once you've logged in to MyValley. If you forget your password, you can go to any KVCC computer lab and have it reset to the default password.

Where do I find MyValley?

MyValley is located at: https://www.kvcc.edu/myvalley/. There is also a link on the header of the website.

How do I access my online assignments?

How you access your online assignments depends on which of the 4 available methods your instructor(s) decided to use. Instructions for each of the possibilities are below.

All of the steps start the same regardless of the method:

Login to MyValley (for help with logging in, please see above). Follow the specific instructions for the desired method below:

How do I access my KVCC Email?

Login to MyValley (for help with logging in, please see above). Click on the "Email" icon on the toolbar at the top of the page.

How do I add/drop classes online?

Login to MyValley (for help with logging in, please see above). On the "MyValley Home" tab (default page), Click on the "Register or Drop Classes" link located in the "Quick Links" section. Select the term that you want to register/withdraw for classes from and click the Submit button.

How do I send an email to some or all of my class participants?

Login to MyValley (for help with logging in, please see above). Click on the "My Classes" link. This link is located on the "MyValley Home" tab inside the "Quick Links for MyValley Home" section (upper left). In the "Courses I'm Teaching:" section, click on the title of the course that you'd like to send email to. In the "Course Tools" section (upper left) click on the "E-mail" link. Either choose the "Select All" box or choose specific students to send an email to. Then click on the "Send E-mail" button to proceed to where you compose your message. Provide a subject and compose your message. IMPORTANT: Do *NOT* select the "Save a copy to the 'sent' folder" option towards the bottom!! It doesn't work and your email will fail. Click the "Send" button when you are ready to send your email message.

How do I access Moodle thru MyValley?

Login to MyValley. Click the Moodle icon on the toolbar at the top of the page.

Why do I get a session timed-out message in MyValley?

You may sometimes get that error message if you click a link inside MyValley immediately after logging in, before the rest of the page has drawn itself. If this is the case, you may try waiting just 1 or 2 seconds before you click the link.

Why doesn't my MyValley email work in AOL?

Our recommendation for AOL users is to minimize the AOL browser and start Internet Explorer by clicking "Start", then "Run" then typing iexplore. If Internet Explorer has the same problem, you may also try FireFox, which can be downloaded for free at http://www.mozilla.com/firefox/. Mac users should use Safari or Firefox to access MyValley email.

How do I view my transcript online?

Login to MyValley (for help with logging in, please see above). On the "Home" tab (default page), Click on the "My Banner Self-Service" link located in the "Quick Links" section. Click on "Student Services & Financial Aid" link. Click on the "Student Records" link. Click on the "Academic Transcript" link.

What do I do about MyValley cookies errors?

Try to logout of MyValley, then login again. Often that solves the problem on the spot. If you are still experiencing the error after logging out and back in, describing the problem.

How do I check my final grades online?

Login to MyValley (for help with logging in, please see above). On the "Home" tab (default page), Click on the "My Banner Self-Service" link located in the "Quick Links" section. Click on "Student Services & Financial Aid" link. Click on the "Student Records" link. Click on the "Final Grades" link. Choose the term from the drop down list for the grades you want to view.

How can I forward my KVCC Email to another account?

Login to MyValley (for help with logging in, please see above). Click on the "Email" icon located in the upper right corner. Click on the "Options" text link in the top menu. Click on the "Settings" text link in the left navigation menu. Enter the email address to forward mail to in the "Mail Forwarding" section near the bottom. Click on the "Save Settings" button

What does the college do with replaced equipment?

KVCC sells its replaced equipment on eBay. To view any items currently for sale browse to: http://myworld.ebay.com/kvcc-it/ or search eBay for our seller user ID: KVCC-IT. New items are frequently added so be sure to keep checking.