Credit balance refunds are delivered via the option selected when activating the Valley One card. Activate your refund preference and make your refund selection online by visiting ValleyOneCard. On the credit balance due date, funds are sent from KVCC to Higher One who then disburses the refunds according to your selection. You can choose to open the OneAccount checking account with Higher One or have the funds directly deposited into your own checking or savings account by choosing the "Deposit to another account" option.
(Please note: In order to receive a refund, you must SELECT YOUR REFUND PREFERENCE as soon as your card arrives in the mail.)
Kalamazoo Valley Community College students will receive a Valley One card from Higher One in the mail at their primary address on file with KVCC. You must be registered for classes and have accepted Financial Aid.
The OneAccount is a fully functioning FDIC Insured checking account with no minimum balance and no monthly fees.
NOTE:The OneAccount is a checking account and standard banking fees will be applied when applicable. Please review the OneAccount Fee Schedule for a complete list of all applicable banking fees. (Banking fees include Merchant PIN-based transactions, Replacement Cards, Returned Deposit Items, Overdraft Charges, etc.)
Higher One will send an email to the address you entered during activation when your refund has been deposited to your OneAccount. Additionally, you can view the details of your OneAccount by accessing your statement online at ValleyOneCard or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.
Yes, there is a daily $2500 spending limit. Remember to always use the card as “credit” and sign for your purchases. There are fees associated with using your pin number at merchants. Please refer to the OneAccount Fees Schedule. Note: This is a checking account that can be overdrawn and overdraft charges can be applied. Always be aware of your account balance which can be checked for free on-line by signing in to your account or with your Valley One card at the Higher One ATM. Checking your account balance at a non-Higher One ATM will incur foreign ATM fees.
There are several options for adding money to your One Account. The easiest is to transfer money from another checking or savings account. Use the Transfer & Payments pull down menu and follow the instructions to Transfer Money. The other option is to use the OneAccount pull down menu then click on Account Statements. Click on the link titled Deposit Slip to generate a slip. Your name and account number will be automatically populated. Just print and enter the total deposit amount in the space provided. Be sure to endorse (sign) the back of your check and do not forget to also indicate your account number on the back of the check or money order.
Please mail you deposits to:
Higher One, Inc.
115 Munson Street
New Haven, CT 06511
For a new password, go to ValleyOneCard. Directly under the Log In! link is the Forgot your password? link. Click on that and follow the instructions to reset your password. Higher One will send you a link and a temporary password to the email address you have on file with them. Click on the link and a new window will open with the opportunity to create a new password.
To change a known password, sign in to ValleyOneCard. Under the User Profile drop down menu choose Password/PIN. In the Change Password box enter your current password then your new password twice. Your password has been changed.
For a new PIN, sign on to ValleyOneCard Under the User Profile drop down menu choose Password/PIN. In the Change PIN box, select Forgot or Lost PIN? This will open a new window. Enter your new PIN twice, card number, date of birth and social security number. Select Submit. Your PIN has been changed.
To change a known PIN, enter your current PIN then your new PIN twice. Your PIN has been changed.
Yes. You may have your refund deposited to the bank of your choice. In order to have your refund deposited to your bank, activate your refund preference as soon as you receive the card by visiting ValleyOneCard. During the activation process, select "Deposit to another account" for your refund preference and simply complete, print, sign and send the required third party form to the designated address. The form will be available online during the activation process. You may bring the form to the Pay Station for it to be scanned and uploaded to Higher One.
Due to federal regulations, we are required to confirm your identity in order to complete the opening of your Higher One checking account. To successfully complete the uploading of your document, simply use either a webcam or a secure file upload and follow the simple instructions provided. Note: In some cases, more than one document may be required to complete the verification process. It typically takes 24 to 48 hours once your document(s) have been received. We suggest submitting all documentation at once to avoid delays.
Verification of ID can also be done by visiting the Cashier’s Office/Pay Station. Simply bring in your KVCC Student ID, a valid (unexpired) Michigan driver’s license or state ID and a signed Social Security Card.
Individuals who do not have a valid form of ID must send proof of the following:
Date of Birth (birth certificate, adoption records)
Signed Social Security Card or Tax ID Number (IRS Letter)